A diatomaceous earth processing facility worked with us to develop a centralized process change management system.
We developed requirements based on their existing system, which was based on Excel spreadsheets. Many of the requirements were designed to provide a robust and automatic approvals process for proposed changes.
The new system was much more user friendly and automatically notified the appropriate personnel when a change request was initiated, as well as at various points during its lifecycle.
Prior to this project, process changes were requested by filling out an Excel document, saving it on the corporate server, and printing out multiple copies for people to review and approve any changes. Managing this process required a significant amount of time to relay information and collect approvals or modifications to the request before it could be approved.
Our system replaced this Excel document with a web-based interface. When creating a new change request, the creator can select different people or titles required to approve the change, as well as different individuals or departments required to be notified of the change. This process now happens automatically as soon as the change request is generated.
In addition to the initial notifications, an approvals engine is used to manage the process of completing a change. Once the change has been implemented, the change requestor marks it as complete in the system. The Safety Coordinator is then notified and requested to mark it complete. It goes through as many rounds of this as needed based on the change’s impact until the Plant Manager is notified and the change is marked as complete in the system.
This process reduced the amount of time the change requestor spends tracking people down and getting their approvals. It also makes it easier for people to communicate their concerns about a change by being made aware of the change earlier in the process.
- Process change requests are now stored in a central database
- Process changes can be tracked throughout their lifecycle in one location and are accessible at any time
- Information about who created the change request is stored automatically
- Affected personnel are automatically notified when a process change request is submitted and/or approved
- Process change approvals are now requested automatically by the system, reducing the amount of time spent managing the approval workflow
- Centralized process change management
- Increased awareness for safety and operations staff
- Decreased administrative overhead
Web-based tools, Process Management, Operations Optimization
- ASP.NET MVC
- SQL Server
- Centralize Process Change Management system
- Implement a robust and automatic approval process
- Reduce overhead by implementing automatic lifecycle notifications
- Develop requirements based on business processes
- Implement web-based system
- Train personnel on system operation